CS Labels Privacy Policy

Our Privacy Statement “At CS Labels your privacy is of high importance to us. We aim to be clear and honest about what data we hold about you and how we use it.”

What Information Do We Collect?

When you enquire via our website or over the phone you are required to give your contact information. We use that information to contact you about your sample pack, quote or order, or to send you information about our news, products and services.

Name, address and postcode – We use this to be able to send your order or sample pack.

Email address – we send a confirmation of your order via email as well as other service related or marketing communications. When you speak to or email us to enquire about our products / request a quote or do this via the website, your email address will be entered onto our marketing database unless you opt out. We add the new addresses on a monthly basis. Please click on this link to opt-out or email sales@cslabels.co.uk

Telephone numbers – so that if we have any questions, or if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

Where you heard about CS Labels – we ask you this to help us know the effectiveness of our marketing.

Correspondence – if you contact us we may keep a record of that correspondence.

IP addresses – when you visit our site, we will automatically see your IP address, a unique identifier for your computer, tablet or other device.

How Do We Use The Information We Collect?

We use the information as detailed above – to process a quote, send a sample pack, confirm and fulfil an order as well as collecting information to understand your customer needs.

We may use the information we collect to contact you, by letter, phone, SMS, or email, with details of our products and services, our newsletter, or other relevant communications.

We use Mailchimp (a third party data processor) as an email solution and this software holds your data.  Your data is not held on our website anywhere. You can unsubscribe from any marketing emails by clicking the instructions that are included at the bottom of all emails or you can contact us directly at sales@cslabels.co.uk to request removal.

Website – We use Google Analytics and this technology collects certain information about every person that visits the website. This includes IP address, pages visited and time spent on the website.  Google Analytics uses cookies, and you can find out more here. Disabling cookies on your internet browser will stop Google Analytics from collecting data about you.

Google and Mailchimp are based in the USA and are compliant with the EU-U.S Privacy Shield. Read Google’s Privacy policy  and Mailchimp’s Privacy policy.

 

Our data controller

The Data Controller for our business is Charlotte Williams, QA Manager. You can reach her on 01902 365840.

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